Frequently Asked Questions
When will my order be confirmed?
Once we have received your payment, we will send you an email to confirm the order. If you did not receive an email, please write to us.
When will I receive my purchases after ordering
Please see the table below:
Earliest Collection/Delivery Date
Before 12 pm of a working day
Next 2 working days
After 12 pm of a working day
Next 3 working days
What is the delivery and self-collection time?
Our Delivery Timing
Monday to Friday 11.00 am – 5.00 pm (You will be able to choose 2-time slots upon check out for weekday)
Saturday 11.00am – 3.00pm
Closed on Sunday and Public Holiday
Monday to Friday 10.00 am – 4.00 pm
Closed: Saturday, Sunday and Public Holiday
Address: No. 48 Woodlands Terrace Singapore 738460
What is the minimum order for free delivery?
To enjoy free delivery, simply purchase above $100. If orders are less than $100, there will be a $20 delivery charge. Alternatively, you can do self-collection too.
What if no one is around at the selected delivery timing?
Please ensure there is someone around to receive the purchases at the selected timing. Our delivery colleague will call/text if they cannot reach anyone at the stated address. They will only wait for a maximum of 5 minutes if can’t reach anyone. If delivery did not go through, there will be a redelivery charge of $10.00. For reschedule, please email us or call us at +65 6759 4388
What if we have to cancel our orders due to personal reason?
If you wish to cancel your order, we will refund the total amount but there will be a $20.00 service charge, which we will deduct from the total amount.
What if I missed my self-collection date?
If you have missed your self-collection date, kindly send us an email at [email protected] – indicate your order number on the subject line, and inform us of your next pick-up date. Next pick-up date has to be within seven days from the first pick-up date.
Please take note that changing of the date is limited to one-time only. If there is changes for more than one time, there will be an additional fee of $20 per change.
Any uncollected orders will be forfeited after 3 days from your stated self-collection date and no refund will be given if we did not hear any updates from you.
How to maintain quality of item when received?
Maintain good quality for the product – if you are not consuming on the same day, please keep them into the freezer (below -16°c).
What is the right way to defrost the item?
We strongly encourage slow defrosting of the item. For e.g., if you are preparing to cook the item the next day, you can put your item in your chiller (0-4°c) for at least 12 hours (depending on the size of the item).